Terms of Service

Effective October 4, 2026. Governing law: State of North Carolina. nOS LLC. Version 4.0.1.

These Terms of Service ("Terms") are the rules for using the nOS master scheduling platform (the "Service"), which is run by nOS LLC ("nOS," "we," or "us"). The school or institution that signs them ("School" or "you") agrees to them for itself and for its Authorized Users. If the School does not agree, it must not use the Service.

These Terms are one of three documents the School signs together: these Terms, the Master Services Agreement and Order Form ("MSA"), and the Data Processing Agreement ("DPA"). The MSA defines the terms that are capitalised here, such as "Authorized Users," "School Data" and "Student Data." Section 11 says which document wins if they disagree.

1. Using the Service

1.1 Permitted use. The School may use the Service only for its own school administration: building and managing its master schedule. Only the School's Authorized Users may use it.

1.2 What is not allowed. The School and its users must not: (a) upload malicious code or anything harmful to the Service; (b) try to get into any part of the Service or nOS systems they are not meant to reach; (c) harass, threaten or harm other users or anyone else; (d) scrape, crawl or extract data from the Service by automated means without nOS's written consent; or (e) use the Service for an illegal purpose.

1.3 Accounts. The School is responsible for keeping its sign-in details safe and for what is done under its accounts. It must tell nOS promptly at bennettmiller@nosplanner.com if it learns of unauthorised use of an account or of a security problem.

1.4 Invited users. The School invites its own staff into its account. A person invited by the School accepts these Terms for that use when they set their password. The School is responsible for the people it invites.

2. Fees and the free trial

The Service is sold by subscription, priced per enrolled student per academic year. The price, how renewal works, how to cancel, and what happens when a free trial ends are all in the MSA, which controls. Fees are not refundable except as the MSA or these Terms say.

3. Ownership

The Service, including its software, content, algorithms, features and documentation, belongs to nOS and is protected by intellectual property law. The School gets the right to use the Service during its subscription and no ownership of it.

The School keeps all rights in its School Data. nOS may use School Data only to provide the Service to the School, as the DPA describes.

4. Availability and support

nOS will use commercially reasonable efforts to keep the Service available. It will do planned maintenance at off-peak hours and, where practical, tell the School in advance. Support is by email to bennettmiller@nosplanner.com, and nOS answers promptly during normal business hours.

nOS works toward WCAG 2.1 AA accessibility and lists known gaps at usenos.org/accessibility.

5. Schedules and nOS AI are tools for your staff

The Service builds schedules and nOS AI answers questions. Both are tools to help the School's staff. Neither replaces their judgment.

nOS AI can be wrong. It can misread a request, miss a rule, or state something that is not true. The School's staff must review every schedule and every nOS AI answer before relying on it, and before publishing a schedule, sending it to a student information system, or telling students or families about it. The School stays responsible for its schedule and for decisions about its students.

6. Disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT THE LAW ALLOWS, nOS DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. nOS DOES NOT PROMISE THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT ANY SCHEDULE OR nOS AI ANSWER WILL BE CORRECT, COMPLETE OR SUITABLE FOR THE SCHOOL'S PURPOSES. THIS DISCLAIMER DOES NOT REDUCE nOS'S DUTIES UNDER THE DPA.

7. Liability and indemnity

The limits on each party's liability, and each party's indemnity, are in Sections 11 and 12 of the MSA. They apply to these Terms as if written here.

8. Term and ending the agreement

These Terms last as long as the School uses the Service or has a subscription. Either party may end them for the other's material breach if the breach is not fixed within thirty (30) days after written notice.

Renewal, cancellation and the free trial work as the MSA says. When the agreement ends, the School's access stops, nOS deletes School Data as the DPA says, and amounts already owed are still owed.

9. Governing law

These Terms are governed by the laws of the State of North Carolina, without regard to its conflict-of-laws rules. Disputes go to the state or federal courts in Wake County, North Carolina, and each party accepts their jurisdiction. Section 15 of the MSA changes this where a public school's own law requires it.

10. Signing electronically

The School signs these Terms, the MSA and the DPA in the Service, by typing the name of an authorised administrator and submitting it, after being shown the full text of each document on screen. The parties agree to use electronic records and signatures. A name typed and submitted this way is made with intent to sign, belongs to the person whose signed-in account submitted it, and has the same effect as a signature on paper.

For each signature nOS records the document, its version, a SHA-256 hash of the exact text signed, the signing account, the typed name, and the date and time. The School can read, print and save its signed copies at any time at usenos.org/legal.

The person signing confirms that they are authorised to bind the School. A new version of any document is signed again. A signature is never carried forward to text the signer did not see.

11. Which document controls, and the whole agreement

If the documents disagree, this is the order: for Student Data, the DPA controls first, then the MSA and Order Form, then these Terms. For everything else, the MSA and Order Form control over these Terms.

These Terms, the MSA and the DPA are the whole agreement between the School and nOS about the Service. They replace earlier proposals and understandings about it. If the School and nOS have also signed a separate written agreement about the Service, that signed agreement controls wherever it conflicts with these documents, for as long as it is in force.

12. Changes to these Terms

nOS may publish a new version of these Terms. It will give the School's administrators at least thirty (30) days' notice of a material change, and the School signs the new version in the Service. Until the School signs, the version it signed last continues to apply to it.

13. General

The MSA's general terms apply to these Terms. They cover confidentiality, assignment, force majeure, notices, severability, no waiver, independent contractors and survival.

This is the text a school signs in nOS, version 4.0.1. A signed copy, with the date, the signer and a hash of the exact text, is in the app under Settings › Agreements. All documents: Legal.